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We want you to love your Mister Ladybug purchase. If, for any reason, your selection isn't the right fit, eligible returns may be exchanged for store credit within 10 days of delivery.
Because our collections are produced in limited quantities and many pieces are made to order, we are unable to offer refunds. We accept returns of unworn items purchased through www.misterladybug.com within 10 days of delivery.
Please do not bend or adjust your piece if you intend to return it. Items that have been bent, altered, or damaged will not be eligible for return.
Returned items must be accompanied by proof of purchase (order number or receipt), be in their original packaging, and have all original product tags attached. Customers are responsible for all shipping costs associated with the return.
Custom-made orders are final sale.
All sale and discounted items are final sale.
All of our pieces undergo quality control before shipping. However, in the unlikely event that your order is processed incorrectly or your item(s) arrived damaged, please email info@misterladybug.com as soon as possible and no later than 5 days after delivery. We ask that you send over photos of the incorrect/damaged merchandise for our reference.
Once reviewed, we will gladly send a replacement item or issue a refund if a replacement is not available.
Email info@misterladybug.com within 10 days of delivery with your order number and reason for return. We will respond within 48 business hours with return instructions. Please do not send items back without prior authorization.
We currently ship within the United States and Canada only. Complimentary standard shipping is included on domestic U.S. orders of $250 or more. Shipping options for Canada, as well as expedited shipping within the U.S., are available at checkout.
Orders are typically processed within 1–3 business days. Signature confirmation is required upon delivery. Orders placed after 3:00 PM EST on weekdays or during the weekend will be processed on the next business day.
For orders shipped to Canada, any applicable customs duties, taxes, tariffs, brokerage fees, or other import charges are the responsibility of the buyer.
Made to Order items will ship according to the estimated timeframe provided at checkout. You will receive an order confirmation email upon purchase, followed by a shipping confirmation email with tracking information once your order has been dispatched. If a delay occurs, customers will have the option to cancel their order for a full refund.