Shipping policy

Order processing
Orders are typically processed within 1-2 business days. Orders placed on weekends or public holidays are processed on the next business day. You'll receive a confirmation email with tracking details once your order ships.

Shipping destinations
We currently ship within the United States.

Shipping rates and delivery times
Shipping options, rates, and estimated delivery times are calculated and displayed at checkout based on your address and the items in your cart. Delivery estimates are provided by the carrier and are not guaranteed.

Delays
Once your order is with the carrier, delivery times are outside our control. Weather, carrier backlogs, and peak seasons can cause delays. If your tracking hasn't updated in more than 7 business days, contact us at raul@misterladybug.com and we'll look into it.

Lost, stolen, or damaged packages
If your order arrives damaged, contact us within 7 days of delivery with photos and we'll make it right. For packages marked delivered but not received, please check with your household and neighbors first, then contact us so we can open a claim with the carrier.

Incorrect addresses
Please double-check your shipping address at checkout. We're not able to reroute a package once it has shipped, and orders returned to us due to an incorrect address may incur a reshipment cost.

Questions
Email us at raul@misterladybug.com or call (213) 309-7713.